FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You could possibly have a leak in your lines from the meter to the house, hydrant problems, or a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to find the answer.  With the auto read system, we have tools to track the periods of high usage.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.  If our operator and contractor are working on lines in your area, we will try our best to notify ahead of time customers who might possibly be affected by the repairs. 

A repair could have been completed recently allowing air to enter the line, causing the milky look.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Payments are due in our office by the 16th.  If the 16th falls on a week-end we allow payments to be made on the following Monday without penalty.  Payments received after the 16th will be charged a 10% penalty on the balance of their account.  Call our office and we will help you solve the problem.